Frequently Asked Questions

What types of fragrances do you offer?

How long do your fragrances last?

Are your products tested on animals?

What ingredients do you use in your fragrances?

Do you offer samples of your fragrances?

How do I place an order?

Can I modify or cancel my order after it's placed?

What payment methods do you accept?

Is it safe to use my credit card on your website?

Do you offer gift wrapping?

How long does shipping take?

Do you ship internationally?

Is shipping free?

How can I track my order?

What if my package is damaged during shipping?

What is your return policy?

How do I initiate a return?

How long does it take to process a refund?

Can I exchange an item instead of returning it?

Can I return a gift?

How do I create an account?

How can I reset my password?

Can I update my account information?

How can I view my order history?

Is my personal information secure?