Terms of Service

1. Acceptance of Terms

By accessing and using VAVE Fragrances' website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Product Information

We strive to provide accurate product descriptions, images, and pricing information. However:

  • All fragrances and products are subject to availability
  • Product images are representative but may vary slightly from actual products
  • We reserve the right to modify or discontinue products without prior notice
  • Prices are subject to change without notice

3. Account Registration

When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized account access

4. Ordering and Payment

By placing an order, you agree that:

  • Orders are subject to acceptance and availability
  • Payment must be made in full at the time of purchase
  • We accept payments through various methods supported by Razorpay, including:
    • Credit Cards (Visa, MasterCard, American Express)
    • Debit Cards
    • Net Banking
    • UPI
    • Popular Wallets
  • All payments are processed securely through Razorpay
  • Transaction charges, if any, will be clearly displayed before payment
  • Prices are inclusive of applicable taxes
  • Failed transactions will be automatically refunded within 5-7 working days

5. Shipping and Delivery

Our shipping policy includes:

  • Free shipping on orders over ₹999
  • Standard delivery within 3-5 business days
  • Express delivery options available at additional cost
  • Delivery times may vary based on location and circumstances
  • Risk of loss transfers upon delivery to the carrier

6. Returns and Refunds

Our return policy is limited to cases where the issue is from our side. Returns and refunds will only be accepted under the following conditions:

  • Product is delivered in a damaged or defective condition
  • Wrong product is delivered
  • Product has quality issues attributable to us

Please note:

  • Requests for returns must be made within 7 days of delivery
  • Products must be unused and in their original packaging
  • Return shipping costs will be covered by us in case of eligible returns
  • Refunds will be processed within 5-7 business days after product inspection
  • We do not accept returns for reasons such as change of mind, personal preference, or fragrance dislike

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of VAVE Fragrances and is protected by intellectual property laws. Any unauthorized use is strictly prohibited.

8. Limitation of Liability

VAVE Fragrances shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at:

  • Email: info@vavefragrances.com
  • Phone: +91 93287 01508

Last Updated: October 4, 2025