Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name and contact details
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through Razorpay)

Account Information:

• Login credentials
• Purchase history
• Product preferences
• Wishlist items

Automated Information:

• Device information
• IP address
• Browser type
• Usage data

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support
• Personalizing your shopping experience
• Sending order updates and shipping notifications
• Marketing communications (with your consent)
• Improving our products and services
• Preventing fraud and maintaining security

3. Data Security

We implement robust security measures including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Razorpay
• Regular security audits and updates
• Limited access to personal information
• Employee confidentiality agreements

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Analyze website traffic and performance
• Provide personalized recommendations
• Improve website functionality

You can control cookie settings through your browser preferences.

5. Third-Party Services

We work with trusted third-party services for:

• Payment processing (Razorpay)
  • Payment information is securely handled by Razorpay
  • We do not store your card details or banking information
  • Razorpay maintains PCI DSS compliance for secure transactions
  • Razorpay may collect additional data for fraud prevention
• Shipping and delivery
• Email communications
• Analytics and performance monitoring

These partners are bound by strict confidentiality agreements and data protection requirements. For more information about how Razorpay processes your payment data, please refer to Razorpay's Privacy Policy.

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data
• Lodge a complaint with supervisory authorities

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

8. International Data Transfers

Your information may be transferred and processed in countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

9. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related inquiries, please contact us at:

• Email: info@vavefragrances.com
• Phone: +91 93287 01508